JOB SUMMARY

Senior Surgery Scheduler manages surgery schedules for multiple physicians. At the same time, providing the highest levels of courtesy, respect, and customer service to patients. The scheduling process involves coordinating between patients, multiple physicians, anesthesia providers, laboratories, and other medical representatives.

DUTIES AND ESSENTIAL JOB FUNCTIONS

· Schedules non-clinic surgeries, admissions, procedures, or specialized testing for in-patient, outpatient, or ambulatory surgery centers. Including any associated services such as anesthesia, physical therapy, or Home Health Services.

· Schedules surgery in accordance with the appropriate facility and following the Provider's protocol.

· Ensures proper documentation is noted for all orders pertaining to the requested surgery or admission and completes all paperwork and requirements for the hospital/outpatient facility, including verifying patient consent, history, physical notes, insurance, and demographic information or any other paperwork specific to the facility, forwards to the facility in a timely manner.

· Follows up on any outstanding issues to ensure surgery is performed at the scheduled time.

· Interacts with the Provider to secure and clarify surgery orders and other related details.

· Educates patients to ensure they are fully informed in all aspects of the surgery, accessing clinical staff for medical issues or questions they cannot answer.

· Coordinates with PCP for medical/cardiac clearance, if necessary. Obtains copy of results and forwards to hospital/outpatient facility, ensuring receipt in a timely manner.

· Coordinates scheduled surgeries with Surgery Pre-Cert staff for verification and obtaining all information required to ensure payment for services provided for outpatient or in-patient surgeries, procedures, or specialized testing.

· Refers patient to Surgery Pre-Cert staff or CBO for financial counseling or specific financial questions

· Tracks all scheduled cases and notes any circumstances for a delayed, cancellation, or postponed surgery. Provides reports, as requested, to the department manager on the status of all surgeries scheduled and canceled.

· Maintains digital surgery packets.

· Communicates call to Physician for potential complaints in a timely manner.

· Introduces self-using AIDET skills.

Other functions and Responsibilities

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COMPETENCIES

1. Patient & Customer Focus

2. Ethical Conduct

3. Flexibility

4. Initiative

5. Personal Effectiveness/Credibility

6. Stress Management/Composure

7. Proficiency with the electronic medical record (EMR)

8. Proficiency with Outlook

9. Working knowledge of ICD-10 and CPT coding

10. Insurance Verification

QUALIFICATIONS

Required

· High School Diploma or GED

· Three (3) or more years of surgery scheduling experience

· Leadership experience

· Previous experience with verification of eligibility and benefits, referrals, and pre-authorizations

Preferred

· Bilingual Spanish