JOB SUMMARY

The Patient Recruitment Specialist collaborates with the Director of Research, Investigators, and clinical site staff to recruit subjects for clinical trials. Our studies span a wide range of health issues, including urological cancers, overactive bladder, hot flashes, and more. A Recruitment Specialist's fundamental objective is to support the enrollment of clinical research studies. Work directly with research staff throughout the open enrollment periods to maintain recruitment efforts.

DUTIES AND ESSENTIAL JOB FUNCTIONS

• Manages recruitment calls, including incoming calls and cold calls to potential patients
• Conducts phone screening interviews with patients according to IRB guidelines and makes informed decisions based on clear eligibility guidelines
• Works closely with Clinical Research Coordinators to execute recruitment goals and determine participant eligibility
• Schedules participant screening visits and performs reminder calls
• Maintains valid recruitment data through database updates and other tools as necessary
• Follows recruitment policies & procedures for tracking participants
• Understands and abides by Urology San Antonio Clinical Trials Standards of Practice Guidelines
• Implements recruitment activities to include implementing recruiting strategies, preparing action goals and schedules, and identifying venues
• Provides weekly status updates on recruitment activities
• Maintains regular contact with interested agencies, even when recruitment for a specific study is not underway
• Updates project staff regularly on recruitment and community engagement activities and liaises with other staff on recruitment efforts
• Works with the research team to complete data collection, timely data input, program evaluation and development, and reporting of results
• Maintains and updates the website and social media accounts on relevant information, including upcoming and past events and studies
• Screens subject charts in the EMR system using protocol-specific inclusion and exclusion criteria, documenting each potential participant's eligibility or exclusion daily

• Builds a database of potential and future study patients
• Aids the Research Team in maintaining effective and ongoing communication with the sponsor, research participants, Directors, and PI during the study
• Assists the Research Team in the protection of the rights and welfare of all human research participants involved in research in accordance with Federal regulations
• Attends study meetings as needed
• Reads and understands each assigned protocol
• Prepares progress reports
• Escalates any critical or major findings or trends to the Director
• Provide regular reports to the Directors to advise the leadership of quality issues and to guide enterprise process corrections & improvements
• Support other departments on ad hoc projects
• Perform other duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Other functions and Responsibilities

COMPETENCIES

• Patient & Customer focus
• Ethical conduct
• Flexibility
• Takes initiative
• Personal effectiveness and credibility
• Stress management and composure
• High attention to detail and strong organizational skills
• Excellent written and verbal communication skills
• Ability to work well independently
• Maintain confidentiality
• Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Manage and coordinate operations patient visits and schedules
• Possess strong skills for multitasking, meeting competing deadlines, prioritizing, and supporting PIs for multiple projects
• Provides exceptional attention to detail
• Able to work independently with little feedback or direction
• Works effectively and collaboratively with team members to accomplish goals
• Balances tasks with competing priorities effectively without supervision
• Solicits & responds positively to direction & constructive criticism from supervisors, managers, & peers.

QUALIFICATIONS

Required

• Bachelor's degree
• One year of experience in outreach activities, public speaking, and giving presentations.
• Proficient in MS Office and basic computer skills
• 1+ years' work experience in a healthcare-related field